Privacy policy

1.1 Who We Are

The controller is Sew And Save Limited, trading as The Fabric Story Studio; company number 15110280; registered in England and Wales; registered office 10 St Abbs Court, Milton Keynes, MK4 3FW, United Kingdom; email info@fabricstorystudio.co.uk.

1.2 Scope

This policy explains how we collect and use personal data when you visit our website, create an account, place an order, contact us, subscribe to marketing, attend or interact with us at an event, enter a promotion, submit a review, communicate with customer service or otherwise interact with The Fabric Story Studio.

1.3 Personal Data We May Collect

· Identity data: name, title where provided and customer-account identifiers.

· Contact data: email, telephone number, billing address and delivery address.

· Transaction data: products ordered, order value, order history, payment status, delivery details, returns, refunds and customer-service history.

· Payment-related data: limited payment status, transaction identifiers or payment-method information received from payment providers; complete card details are not claimed to be stored where handled directly by an external provider.

· Technical data: IP address, browser type, device information, operating system, cookie identifiers, interaction information, security and fraud-prevention information, depending on configuration and choices.

· Marketing data: preferences, subscription status, campaign interactions, consent records and unsubscribe records.

· Communications data: emails, contact-form messages, complaints, enquiries and customer-service communications.

1.4 How We Collect Personal Data

We may collect data directly from you; when you order, create an account, contact us or subscribe; automatically through website technologies; through e-commerce infrastructure; and from payment, delivery, fraud-prevention or security providers where lawful.

1.5 Purposes and Lawful Bases

Order processing and fulfilment commonly relies on contract or steps before contract. Customer service may rely on contract, legitimate interests or legal obligations. Legal and regulatory compliance may rely on legal obligation or legitimate interests. Security and business operations may rely on legitimate interests after considering individual rights. Marketing will use a route permitted by applicable data-protection and electronic-marketing law.

1.6 Shopify and E-Commerce Infrastructure

Our online store uses Shopify e-commerce services. Personal data may be processed through infrastructure necessary to operate the store, checkout, orders, customer accounts, security and functionality. Exact arrangements depend on enabled services, settings, payment configuration and applications.

1.7 Who We May Share Personal Data With

· e-commerce platform providers;

· payment processors;

· banks and financial-service providers;

· delivery and courier companies;

· IT and hosting providers;

· customer-service and email-service providers;

· analytics and advertising providers where lawfully configured;

· professional advisers, accountants and insurers;

· regulators, courts and law-enforcement bodies where legally required;

· fraud-prevention and security providers.

1.8 International Transfers

Some providers may process personal data outside the United Kingdom. Where a restricted transfer occurs, we will take steps required by applicable UK data-protection law, which may include UK adequacy regulations, approved contractual safeguards or another lawful mechanism.

1.9 Retention

We retain personal data only as long as reasonably necessary for the purposes collected, including legal, tax, accounting, contractual, fraud-prevention and dispute-resolution requirements. Different periods may apply to different categories and will be reviewed periodically.

1.10 Marketing Communications

Where permitted by law, we may send information about collections, launches, events, exhibitions, offers, inspiration, editorial stories and relevant news. You may opt out through the unsubscribe mechanism or by contacting us. Opting out does not prevent necessary transactional or service communications.

1.11 Cookies and Similar Technologies

Our website may use cookies and similar technologies. Some may be necessary for checkout, security, basket functionality, preferences and core operation. Others may be used, subject to applicable law, for analytics, personalisation, advertising and campaign measurement.

1.12 Your Data-Protection Rights

Subject to applicable conditions and exceptions, you may have rights to request access, correction, erasure, restriction, portability, object to certain processing, withdraw consent where relevant and complain. Contact info@fabricstorystudio.co.uk.

1.13 Data-Protection Complaints

Send complaints to info@fabricstorystudio.co.uk or by post to Sew And Save Limited, trading as The Fabric Story Studio, 10 St Abbs Court, Milton Keynes, MK4 3FW, United Kingdom. We will operate a data-protection complaints process in accordance with applicable law, facilitate complaints, acknowledge them within the legally required period and respond without undue delay as required. You may also have the right to complain to the UK Information Commissioner’s Office.

1.14 Security

We use reasonable organisational and technical measures appropriate to the nature of the information and risks involved. No online system can be guaranteed completely secure.

1.15 Children

Our online shop is not specifically designed to require children to provide personal data independently. If services change in a way that materially affects obligations concerning children, practices will be reviewed.

1.16 Changes and Contact

We may update this policy from time to time. The current version will be published with an updated revision date. Contact: Sew And Save Limited, trading as The Fabric Story Studio, 10 St Abbs Court, Milton Keynes, MK4 3FW, United Kingdom; company number 15110280; registered in England and Wales; email info@fabricstorystudio.co.uk.