Shipping policy

1.1 About Us

The Fabric Story Studio is operated by Sew And Save Limited; company number 15110280; registered in England and Wales; registered office 10 St Abbs Court, Milton Keynes, MK4 3FW, United Kingdom; email info@fabricstorystudio.co.uk.

1.2 Delivery Areas

Available delivery destinations will be displayed on the website or during checkout. A destination should not be treated as available unless checkout permits the order or we expressly confirm availability.

1.3 Delivery Charges

Delivery charges will be displayed before the customer commits to purchase. Charges may depend on destination, parcel weight, parcel size, order value and selected service.

1.4 Dispatch Times

Expected dispatch times will be displayed where applicable. Any dispatch period described as an estimate is an estimate unless expressly guaranteed.

1.5 Delivery Estimates

Estimated delivery times may be displayed at checkout or elsewhere. Unless expressly agreed otherwise, estimated dates are not guaranteed appointments. We will comply with applicable legal obligations concerning delivery.

1.6 Delays

If a material delay occurs, we will take reasonable steps to communicate where appropriate. Statutory rights remain unaffected.

1.7 Incorrect Addresses

Customers are responsible for checking that the delivery address is complete and accurate. If an order has not yet been dispatched, contact us immediately and we will try to assist. We cannot guarantee an address change after dispatch.

1.8 Lost or Damaged Parcels

If an order appears lost or arrives damaged, contact info@fabricstorystudio.co.uk with the order number. Photographs may help an investigation. We will investigate with the relevant provider and comply with legal obligations. Statutory rights remain unaffected.